Privacy Policy

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Welcome to Truecoat Paints

At Truecoat Paints, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us in connection with your interaction with our products and services. By using our services, you agree to the terms outlined in this Privacy Policy.

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Information We Collect


We may collect personal information that you voluntarily provide to us when you:

  1. Make a purchase at our store.
  2. Contact us for customer service.
  3. Sign up for our newsletter, promotions, or events.
  4. Engage with us on social media or other communication channels.

This information may include:

  1. Personal Details: Your name, contact information (email, phone number), and address (for delivery purposes).
  2. Purchase Information: Details of the products you purchase, such as the type, quantity, and price of paint and other products.
  3. Payment Information: Credit or debit card details if you choose to make a purchase.
  4. Other Information: Any other personal information you provide when interacting with us, such as feedback, reviews, or inquiries.
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How We Use Your Information


We use the information we collect for the following purposes:

  • To process and complete your orders: We use your personal and payment information to fulfill your orders and deliver your products.
  • Customer Service: To respond to inquiries, resolve issues, and provide support.
  • Marketing and Promotions: We may send you offers, promotions, and information about new products, if you opt in. You can unsubscribe at any time.
  • Improving Services: We may use your feedback to improve our products and services.
  • Legal Compliance: We may use your information to comply with applicable laws and regulations, including maintaining records for financial transactions.
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Sharing Your Information


We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information with trusted service providers who assist us in operating our business. These third parties include:

  • Delivery and Shipping Partners: We may share your address and contact details with shipping companies to deliver your purchased products.
  • Payment Processors: If you make a purchase, we may need to share your payment details with secure third-party payment processors to complete the transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests.
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A Security of Your Information


We take reasonable steps to protect the personal information we collect through physical, electronic, and procedural safeguards. This includes encrypting payment details and securing our store locations to prevent unauthorized access.

However, please note that no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Cookies and Tracking Technologies


As we are an offline business, we do not use cookies or track online activity. However, if you visit our website or engage with us through digital media (such as social media), we may use cookies to improve your experience on those platforms. These cookies may track browsing activity but are not tied to personal information.

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Your Rights


You have the right to request access to the personal information we hold about you, request corrections to that information, and ask us to delete it (subject to applicable laws). If you wish to exercise these rights, please contact us at crm@truecoatpaints.com.

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Data Retention


We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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Changes to This Privacy Policy


We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.